Terms of Service
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These Terms of Service ("Terms") govern your use of the ReIntellex website and the purchase of our automations and training. By using our website, buying a product, or booking training, you agree to these Terms. Please read them before you order.
If you are buying as a consumer, meaning a private individual acting outside your trade or business, you have rights under EU and Latvian consumer law that these Terms do not take away. Where a term cannot apply to consumers, it applies only to business buyers.
1. Who we are
SIA "ReIntellex"
Registration No.: 40203659335
2. Definitions
Automation: a prebuilt workflow or software product we sell through our catalog.
Custom Work: an automation or solution we build to your specific requirements.
Configurator: the options you select before we prepare your order so we deliver the correct version.
Training: our live online sessions and any related materials.
Materials: any file, workflow, document, template, recording, or tutorial we provide.
Consumer: a natural person buying outside their trade, business, or profession.
Business: any other buyer, including companies and sole traders acting for their business.
Third-Party Tools: external services we recommend, teach, or set up, such as Claude, ChatGPT, Gemini, or software you host yourself.
3. Who can buy
You can buy as a consumer or as a business. When you place an order you can choose to buy as a business and give your company details. The consumer protections in these Terms apply only to consumers.
4. Our services
Prebuilt automations: ready-made workflows you buy from our catalog, delivered digitally.
Custom work: an automation built to your requirements, delivered within the time we agree, usually up to 7 days.
Training: live online sessions over Google Meet, plus hands-on setup help.
5. Orders and contract
You start an order by contacting us or booking a session through our website. We then confirm the details with you, and a contract forms when we confirm your order or booking. Before you commit, we give you the key information about the product, the total price, and how and when it is delivered.
6. Prices and payment
Prices are shown on the website. If you are a consumer, the price shown is the total amount you pay.
VAT is applied only where it is due under the applicable Latvian and EU rules and our current tax status. Where no VAT is due, none is added to your order. For business buyers in another EU country, the reverse charge may apply, which means you account for VAT in your own country. Where EU rules require us to charge VAT based on your location, we will do so and show it before you pay.
We do not take card payments online. After you contact us or book a session, we confirm your order and send you an invoice, which you pay by bank transfer. We do not collect or store any card details. If your project may use grant or external funding, tell us in your booking notes or message, and we will adjust the invoicing and paperwork accordingly.
7. Delivery
Prebuilt automations are delivered digitally, normally straight after we receive payment.
Custom work is delivered within the timeframe we agree, usually up to 7 days.
Training takes place at the time you book.
8. Right of withdrawal (consumers)
If you are a consumer, you normally have 14 days to withdraw from a distance purchase. Because our automations are digital content delivered immediately, you lose this right once delivery starts, but only if you have given your express consent to immediate delivery and acknowledged that you lose the right of withdrawal. You give this consent in writing before delivery begins, for example when you confirm your order, and we confirm this consent and acknowledgement in your order confirmation email.
Training is a service. The right of withdrawal does not apply once a session has started with your agreement and has been fully performed.
Business buyers do not have a consumer right of withdrawal.
9. Licence to use our automations
This section is important, so please read it carefully.
When you buy an automation or commission custom work, you are not buying the software itself. You receive a limited licence to use it. This licence is:
non-exclusive,
non-transferable, and
for the internal use of your own business or household only.
You may not:
resell, sublicense, share, lend, publish, or otherwise pass the automation to any other business, person, or party,
deploy or provide it to your own clients or customers, or
share any related Materials, such as files, documents, or templates, outside your own organisation.
This applies equally to custom work. A custom solution is built for your business only and may not be passed on to anyone else.
If you are an agency, or you want to deploy or resell an automation to your own clients, this is not allowed under the standard licence. We can arrange it through a separate written agreement, a Reseller or Agency Agreement, that sets out the rules and pricing. Contact us first.
We keep all intellectual property rights in our automations, custom work, and Materials.
10. Confidentiality and Materials
All Materials we provide, including automations, documents, tutorials, and training recordings, are confidential and for your internal use only.
For training, the recordings and materials stay within the business that took part. You may not share them with other companies, or with people who were not part of the session, unless we agree otherwise in writing. For example, if some colleagues missed a session, we may agree in writing that you can share the recording with those named colleagues only, and with no one else.
11. Breach and consequences
Sharing, leaking, reselling, or redistributing our automations, custom work, or Materials in breach of these Terms is a serious breach. If this happens:
your licence ends immediately,
you must stop using and delete the affected Materials, and
you may be liable to us for the resulting loss, including lost licence fees and our legal costs.
We reserve the right to take legal action and to claim damages or other remedies available under Latvian law. Where a leak or unauthorised sharing comes from your side, for example through your staff or systems, you are responsible for it.
12. Acceptable use
You agree to use our website and products lawfully. You may not misuse or attack them, or try to copy, decompile, or reverse engineer them beyond what the law allows.
13. Third-party tools and services
We often recommend, teach, or set up third-party tools such as Claude, ChatGPT, Gemini, or software you host yourself. Your use of any third-party tool is governed by that tool's own terms and privacy policy, not by ours. We are not responsible for the performance of third-party tools, or for any data loss, leak, error, or damage that comes from how those tools operate or how you use them.
We remain responsible for the work we directly deliver to you. If we set something up for you and our setup is faulty, that is our responsibility under these Terms and applicable consumer law. Once a working setup has been delivered, the ongoing operation of the third-party tools themselves is outside our control and outside our responsibility.
14. AI output and results
AI tools can produce inaccurate or incomplete output. You should review AI output before relying on it. We do not guarantee specific results, savings, or outcomes from our automations or training. Where we mention that a project may qualify for grants or funding, this is general information only and not a promise of funding.
15. Our responsibility and limitation of liability
For consumers, our digital products and services must match their description and work as they should. Your legal rights to have them brought into conformity, or to a price reduction or refund where they do not conform, are not affected by these Terms.
So far as the law allows:
we are not liable for indirect or consequential loss, lost profits, or loss of data caused by third-party tools, and
our total liability to a business buyer for any claim is limited to the amount that buyer paid us for the relevant order in the 12 months before the claim.
Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury, for fraud or bad faith, or for a consumer's mandatory rights.
16. Refunds
Refunds are handled under our Refund and Returns Policy, which forms part of these Terms.
17. Data protection
We handle personal data as described in our Privacy Policy. Where we process personal data on behalf of a business client, our Data Processing Agreement applies.
18. Suspension and termination
We may suspend or end your access or licence if you breach these Terms. You may stop using our services at any time.
19. Changes to these Terms
We may update these Terms from time to time. The latest version always appears on this page with its update date. For consumers, changes do not apply backwards to a purchase you have already made.
20. Governing law and disputes
These Terms are governed by Latvian law. If you are a consumer, you still keep the mandatory protections of the country where you live, and you can only be sued in the courts of your home country.
If you are a consumer and we cannot resolve a complaint directly, you can turn to the Latvian out-of-court dispute body, the Consumer Dispute Resolution Commission, through the Consumer Rights Protection Centre (PTAC), www.ptac.gov.lv.
21. Force majeure
We are not responsible for delays or failures caused by events beyond our reasonable control.
22. General
If any part of these Terms is found invalid, the rest still applies. These Terms, together with the policies they refer to, are the whole agreement between us. You may not transfer your rights under these Terms without our consent. We will send any notices to the email you give us.
23. Contact
Questions about these Terms: reinis.umbrasko@reintellex.com