Refund & Returns Policy

This Refund and Returns Policy explains when we give refunds for our automations, custom work, and training. It forms part of our Terms of Service.

We sell to both consumers and businesses. If you are a consumer, you have rights under EU and Latvian law that this policy does not take away. This policy sets out those rights first, and then our own refund rules on top of them.

1. Your statutory rights (consumers)

If you are a consumer, the digital products and services we sell must:

• match the description and the information we gave you before you bought,

• be fit for the purpose we stated, and

• come with the instructions and technical requirements needed to use them.

If a product does not meet this, which the law calls a non-conformity, you are entitled to have it brought into conformity, or to a price reduction or refund, for up to 2 years from delivery. For the first 12 months, if a problem appears, the responsibility is on us to show that the product was working and matched its description when we delivered it. These rights cannot be waived, and nothing below limits them.

2. When we give refunds

Beyond your statutory rights above, our refund rule is simple. We refund a product only if it is actually broken and does not work as described.

If an automation does not work on delivery and the fault is ours, we refund the full amount you paid, or we fix it, whichever you prefer. For consumers this sits alongside the rights in section 1.

We assess each claim to determine whether the product is genuinely defective. Our assessment does not limit your right, as a consumer, to dispute it through the bodies in section 9.

3. When we do not give refunds

We do not refund where the product works as described and the problem is on your side. This includes where:

• you changed your mind or no longer need the product,

• you cannot set it up or use it yourself, and our instructions and requirements were adequate,

• the product was changed, misconfigured, or combined with other tools by you or someone on your side,

• your environment does not meet the technical requirements we published before purchase, for example an outdated or unmaintained n8n instance, missing credentials, or incompatible third-party tools, or

• the issue comes from a third-party tool's own operation, as explained in our Terms of Service.

In short, we are responsible for delivering a working product that matches its description. We are not responsible for whether you maintain it, keep your own software updated, or know how to operate it.

4. Technical requirements

Each automation lists the technical requirements, and any maintenance you need to handle on your side, before you buy. Please read these. A failure caused by your environment not meeting these requirements is not a defect and is not refundable.

5. Prebuilt automations

Prebuilt automations are digital products delivered immediately. Before delivery you consent to immediate delivery and acknowledge that you lose the 14-day right of withdrawal, so there is no change-of-mind refund. A refund is available only if the product is genuinely defective, as described above.

6. Custom work

A custom solution may need tailoring after delivery. For 14 days after delivery we will fix anything that does not work correctly with your credentials or setup, as part of completing the work. This is a period for fixing the build, not a no-questions refund period.

Requests for anything outside the scope you agreed when you bought are not defects. They are paid add-ons, which we can carry out for an agreed extra price.

For consumers, your 2-year statutory conformity rights for the agreed specification still apply, and we do not charge consumers to fix a genuine defect against what was agreed.

7. Training

You can get a full refund for a training session if you cancel before the session starts. Once a session has started with your agreement and has been delivered, it is not refundable. If you are a consumer and a booked session is only partly delivered within your withdrawal period, you pay only a proportionate amount for the part that was delivered.

8. How refunds are claimed and paid

To request a refund, email reinis.umbrasko@reintellex.com with your order details and a description of the problem. Please help us diagnose the issue, for example by sharing the error message or details of your setup, so we can confirm the cause. This helps us resolve your claim, but it does not delay any refund the law requires.

Where a refund is due, we return it by bank transfer to the account that paid the invoice, at no cost to you. If you are a consumer exercising a statutory right, we make the refund within 14 days of the date you tell us of your decision to cancel or withdraw. In any other case, we make the refund within 14 days of the date it becomes due.

9. Complaints and dispute resolution

If we cannot resolve your refund request directly and you are a consumer, you can contact the Latvian Consumer Rights Protection Centre (PTAC) and the Consumer Dispute Resolution Commission, www.ptac.gov.lv.

10. Business buyers

If you buy as a business, the statutory consumer rights above do not apply. Refunds for business buyers are limited to products that are genuinely defective and do not work as described, as assessed by us, and are otherwise governed by our Terms of Service.

11. Contact

Questions about refunds: reinis.umbrasko@reintellex.com